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Smart FactorySupportFAQ

Rockey recognition problem

Changed Rockey Protection Key (listed as RKey)

XGem v 3.3.4.11
XGem300 v3.3.4.11
XGemPro v3.4.4.11
XGem300Pro v3.4.4.11

Rockey is recognized from above.

If you are using a version below and have purchased a new key,
you will need to update your driver to ensure that the key is recognized.